sd99's Privacy Policy

Introduction and Applicability

sd99 ("we", "our", or "platform") operates a trusted online entertainment platform for players in Bangladesh. This privacy policy ("policy") describes how we collect, process, store, and protect your personal information when you use our website sd99.cam.

This policy applies to all services and products of sd99.cam — including live casino, cricket betting, slots, and all interactive gaming services. By registering for or using our platform, you are considered to have accepted this privacy policy. If you do not agree with any terms of this policy, you are requested to refrain from using our platform.

This policy may be updated from time to time. For any significant changes, we will notify you in advance via your registered email or through a notice on the platform.

What Information We Collect

sd99 collects two types of information — information you provide directly and information collected automatically while you use the platform.

a) Information you provide:

• Full name, date of birth, and verification information related to your national identity card
• Email address and mobile number (for account communications only)
• Payment method details — bKash, Nagad, or Rocket number (partial, in encrypted form)
• Messages or inquiries you send to customer support
• Account preferences and security settings

b) Automatically collected information:

• IP address, browser type and version
• Device type, operating system, and screen resolution
• Browsing activity on the platform, page visits, and session duration
• Information collected through cookies and similar tracking technologies
• Approximate time and location data related to logins and logouts

Purpose of Using Information

sd99 uses collected information only for the purposes listed below. Each purpose is fair, lawful, and specific:

• To ensure account registration, verification, and management
• To process deposit and withdrawal transactions — via bKash, Nagad, and Rocket
• To provide customer support and respond to inquiries
• To ensure platform security and prevent fraud or unauthorized use
• To assist in enforcing responsible gaming policies
• To meet legal and regulatory obligations
• To improve service quality and enhance user experience
• Where applicable, to communicate information about bonuses and promotional offers (if you have this feature enabled)

We never sell your information to advertisers or third parties. When using information for any purpose, we always follow the principle of using only the minimum information necessary.

Cookies and Tracking Technologies

The sd99 website uses cookies and similar technologies. Cookies are small data files stored in your browser that help improve the platform's performance and personalize your experience.

We use the following types of cookies:

• Essential cookies: Essential for maintaining login sessions and ensuring secure transactions.
• Functional cookies: To remember your language preferences and user settings.
• Analytics cookies: To understand platform usage patterns — all data is collected anonymously.

Cookies can be disabled through your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

Information Sharing and Third Parties

sd99 never sells, rents, or distributes your personal information to third parties. However, in certain limited circumstances we may share necessary information with our trusted service providers:

• Payment processors: For processing transactions via bKash, Nagad, and Rocket — only the necessary information and in compliance with their own security policies.
• Identity verification services: For account verification and age confirmation.
• Technology service providers: For hosting, cloud storage, and security services — all under strict confidentiality agreements.
• Legal authorities: Only the necessary information in cases of court orders or legal obligations.

Every third party operates under strict data protection agreements and may only use information for specific purposes. Under no circumstances may they use your information for their own purposes.

Data Security Measures

sd99 uses industry-standard technology and processes to protect your personal and financial information:

• SSL/TLS encryption: All data transmission between the website and servers is secured through 256-bit SSL encryption.
• Database encryption: Stored sensitive information — such as payment details — is kept in encrypted form.
• Access controls: Only authorized staff can access personal information for specific needs.
• Regular security audits: Regular security assessments are conducted to identify and address potential vulnerabilities.
• Firewall and intrusion detection: Advanced network security measures are in place to prevent unauthorized access.
• Two-factor authentication (2FA): Two-factor authentication is available for account protection.

However, it is not possible to guarantee complete security for data transmitted over the internet. We make every effort to ensure maximum protection, but you are also responsible for keeping your own account password confidential.

Data Retention Period

sd99 retains your personal information only for as long as necessary. In determining the retention period, we take the following into account:

• Your information will be retained for as long as your account is active.
• Even after an account is closed or deactivated, information may be retained for a specified period to meet legal obligations.
• Financial transaction records are retained for a specified period in accordance with regulatory requirements.
• At the end of the retention period, information is securely deleted or anonymized.

When a deletion request is made, we will act on it as quickly as possible while taking legal obligations into account, and we will send you a confirmation.

Your Rights

You have the following rights over your personal information, and sd99 respects these rights:

• Right of access: You have the right to know what information we hold about you.
• Right to rectification: You have the right to request correction of any inaccuracies in your information.
• Right to erasure: In certain circumstances, you have the right to request deletion of your information.
• Right to restrict processing: In certain circumstances, you have the right to request that the use of your information be limited.
• Right to object: The right to object to the use of your information for specific purposes.
• Right to withdraw from marketing: The right to request that promotional communications be stopped at any time.

To exercise these rights, email [email protected]. We generally respond to your request within 30 business days. In some cases, we may not be able to fully delete information due to legal obligations — in such cases we will explain why.

Protection of Minors

sd99 strictly does not provide services to persons under the age of 21. Our platform is for those aged 21 and above only.

An age verification process is completed at the time of registration. We do not knowingly collect or store any information from minors. If we have evidence that a minor has provided information, we will immediately delete that information and close the associated account.

If you believe a minor has registered on our platform, please contact [email protected].

International Data Transfers

Your information may be stored or processed on servers outside Bangladesh as required for the operation of sd99's services. For such transfers, we ensure that:

• The destination country or organization ensures adequate data protection standards.
• The data transfer agreement includes provisions to protect your rights.
• The standard of data protection is equivalent to the standard described in this privacy policy.

Policy Changes and Updates

sd99 reserves the right to change or update this privacy policy. For any significant changes, we will:

• Notify you by email at least 30 days before the change takes effect.
• Publish details of the changes on the privacy policy page of the website.
• Clearly state the updated date at the top of the page.

If you continue to use the platform after the updated policy is published, you will be considered to have accepted the new policy. If you have any objection, you are advised to contact us before closing your account.

Complaints and Dispute Resolution

If you have any complaint or concern about your information, please first contact our privacy team. We will take the matter seriously, investigate it, and make every effort to resolve it as quickly as possible.

If your complaint is not resolved satisfactorily, you may present the matter to the relevant authority. We are always committed to dealing with you in a cooperative and transparent manner.